Help

With your email: we send you a code, you type it in and you are in. No password to invent.

Check your spam folder and that the address is spelled right; the code lasts a few minutes, then you ask for another one. If it still doesn't arrive, write to us.

Yes: from your Profile you can turn on two-step verification with an app such as Google Authenticator.

Activation costs €59, once only, and it unlocks the tools and lets you publish. We keep 12% of what you raise; card fees are kept by Stripe, which handles payments.

No. As long as the campaign is not published the activation stays valid and you can use it for another project, even if you delete it or we don't approve it.

We check by hand, usually within a few hours. If something is off we write to you: fix it and send it again.

You can always correct and enrich the story: it is the living part of the campaign, and you can replace its photos and videos, up to 3 per section. Title, goal, duration, cover and header video stay fixed, because they are what backers saw when they decided to back you. You can also add FAQ and change rewards nobody has chosen yet.

One at a time. To start another one, the first must be closed or deleted.

Yes: it ties the pledge to a person and lets you get the campaign's updates.

Right away: on confirmation your card is charged and the money goes to the project creator's account, who can already use it to start making the project you backed. Payments are handled by Stripe: we never hold your money and we never see your card details.

The project creator, not us: the contract for the reward is between you and them. We host the campaign and help people find it; payments are handled by Stripe and the money goes to their account.

Only for rewards that have to be shipped. We ask for it right after payment and you can correct it until funding closes. The creator receives your name and address once funding has closed: they use them to ship and then delete them; your email address never reaches them.

There may be customs duties and charges at your expense, and enforcing your consumer protections can be harder: the campaign page always shows the creator's country.

No profiling, marketing or analytics cookies. Your browser only keeps the language you pick and what is needed to keep you signed in.

Yes, from your Profile. Some data stays for as long as the law requires, and it is written in the privacy notice.